Privacy Notice

Who we are

Digitalverse is an Australian business based in Western Sydney that helps growing small businesses establish an AI strategy and implement secure managed intelligence. This notice covers personal information collected through digitalverse.com.au, the AI Assessment booking form, email, WhatsApp, and other direct enquiry channels.

What we collect

We collect personal information when you:

• Book an AI Assessment — your name, email address, phone number, and any details you share about your business or enquiry.
• Email us directly — your email address and anything contained in your message.
• Message us on WhatsApp — your phone number, WhatsApp profile details, and anything contained in your message.

We use Google tag for advertising measurement, conversion tracking, and basic site performance insight. Google may process device, browser, and interaction information in line with Google's own policies. We also use HubSpot analytics cookies to recognise returning visitors and to connect an enquiry back to the campaign or referral that brought you to the site, which lets us measure which advertising is working. HubSpot may process device, browser, and interaction information in line with its own policies. If we introduce additional third-party analytics, advertising pixels, or tracking cookies, this notice will be updated.

Why we collect it

• To respond to your AI Assessment booking, message, or enquiry
• To understand where AI strategy and managed intelligence may be relevant for your business
• To keep in touch about your account, service, or relevant product updates
• To meet our legal and operational obligations

We do not sell personal information.

Where it's stored

• AI Assessment booking form submissions — collected through a HubSpot form and stored in our HubSpot customer management system, hosted in HubSpot's Asia-Pacific (AP1) region.
• Email — held in our standard business email systems.
• WhatsApp messages — processed through WhatsApp and held in our business messaging records.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure.

Your rights

You can:

• Ask what information we hold about you
• Ask us to correct or delete it
• Withdraw consent at any time
• Make a privacy complaint

To exercise any of these rights, email [email protected]. We aim to respond within 14 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Updates

The "Last updated" date at the top will change when material updates are made.